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We’ve compiled the frequent questions our players ask and have brought the right answers to make the most of your online gaming experience with us.



These are the most common questions our players ask themselves when visiting our play2win site. If you don’t find an answer to some of your doubts here, feel free to contact our Customer Support Staff. Your feedback is important to us.


WHY SHOULD YOU BECOME A PLAY2WIN MEMBER?

Because play2win offers thrilling entertainment and huge jackpots when playing our various games. The range of games on offer at play2win can give you hours on end of joy. Mind you, you’ll find it hard to select one: I-slots, Casino games- like Black jack and Poker-, Video slots, Scratch cards and even bingo games. Fun and excitement are totally guaranteed if you become part of our players’ community. Start playing now, and collect your winnings instantly!



HOW DO I GET STARTED AT PLAY2WIN?

To start playing, you must first register following some simple steps. For a detailed explanation on how to open an account, click here.


WHAT ARE THE MAIN SYSTEM REQUIREMENTS TO DOWNLOAD THE SOFTWARE?

  • Windows 7/Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space.
  • If you’re looking for better results, you should set your screen monitor to high color (16 bit) and to 600x800 resolution.


HOW CAN PLAY2WIN ASSURE FAIR PLAY?

We use a RNG (Random Number Generator) to make sure every game performance is generated at random. This technology has consistently generated results in a random manner, which has been successfully tested and proved.

Our players know they can make the most of their online gaming experience: we have secured a transparent and safe environment for them to carry out their financial transactions. This is why we have been able to develop a long-term relationship with our players. For a more detailed explanation on this matter, visit our Security Policy page.


HOW IS MY PRIVACY PROTECTED AT PLAY2WIN?

At play2win we keep both your personal data and your financial information safe and confidential. We follow security protocols to the letter to make sure that all your transactions will be carried out in a safe way. The play2win team uses state-of-the-art technology to transfer sensible confidential data over the internet. Moreover, we can assure all your financial transactions and information are being dealt with different encryption technologies.


HOW DO I MAKE A DEPOSIT?

Making a deposit is simple and fast. You can make a deposit by following these easy steps.
In order to learn about all the payment methods available, click here.


HOW CAN I WITHDRAW ALL MY WINNINGS?

You can simply withdraw all your winnings by following these steps. Click here to learn more about it.

If you click on the cashier tab, you will learn more about all the withdrawal methods available on this site. You should note that after carrying out a withdrawal, you might wait up to 3 days to have your request processed. You can obtain a list of the documents required to carry out a withdrawal by clicking here.


WHAT CAN HAPPEN IF MY INTERNET CONNECTION FAILS WHILE PLAYING?

You shouldn’t worry since play2win has already devised a system to protect the player in the event of an internet connection failure. The system will automatically log you out if your internet connection fails and you cannot restore your connection in a certain allotted time. If, on the contrary, you manage to restore your connection before the system logs you out, you will be able to continue the game you were playing at the same point where you had left it off. You can also access the history folder to track down your game history by clicking on the cashier tab, the click on the history folder and finally on bets.


HOW DO I CHAT WITH A CUSTOMER SUPPORT REPRESENTATIVE?

If you want to chat with one of our Customer Service Staff you can either click on the Chat button in the play2win website or you can go to the Lobby of the play2win casino software, and click there on the Live Chat button. Immediately, one of our representatives will happily assist you.


CAN I REMOVE ONE OF MY BETS IF I CHANGE MY MIND?

You can do so playing some of our table games, Craps, Blackjack, Baccarat and Roulette. Just click the right side of your mouse on those chips you want to remove. In the Roulette game you can press the Clear Bet icon and all your bets will be removed. In games such as Video Poker and Slots, click on the Cash Out icon and the coins will be returned to your balance. Remember you can always remove your bet before starting the game by pressing the Spin button. Your bet will then be cleared.


CAN I SEE ALL OF MY BETS?

Of course you can! Go in the Casino Lobby to the history folder, click on the game history icon and check all your bets and game results.


Please, contact our Customer Support Staff 24/7 should you have any doubts with regards to any of our security policies. You can do so by phone, email or chat, by clicking right here.. Our staff will gladly assist you any time you might need it.